He looks after issues that need a more hands on solution for customers i.e. solving all air brake issues that may arise. He is an expert on the programming and diagnostics of trailer and truck modules and deals with them on and off site.
Ray oversees the day-to-day operations of the warehouse and his role includes managing all of the inventory, coordinating with suppliers and customers, and maintaining the safety and organization of the facility.
Responsible for driving sales performance to meet sales targets and to maintain relationships with key clients and prospects. He maintains relationships with key account management to ensure customer satisfaction and retention.
Provide excellent customer service to trade customers (drivers, contractors, and tradespeople). Resolves customer complaints or issues promptly and effectively. Build strong relationships with customers to encourage repeat business.
Ensures accurate financial reporting and the management of financial transactions. Manages account payable processes and verifies that payments are made accurately and recorded in the accounting system.
Assists customers with product inquiries, offering expert advice on the best products or tools for their needs. Process sales transactions, ensuring the right products are selected and packaged for customers.
Ensure that the right parts are delivered to customers on time, often with scheduled deliveries based on customer requirements. This includes verifying part numbers, specifications, and customer details.
We have a team of experts with a proven track record of delivering cost effective solutions quickly.